Residential Planned Protection Agreements

We've got you covered!  It's much more than service, it's about PREVENTION!

With our Comprehensive Maintenance Agreement, you receive a superior preventative maintenance program.  This plan is designed to extend the life of your heating and cooling equipment, help cut costly repairs and It satisfies manufacturer warranty maintenance requirements. This program is industry recognized as the best way to maximize your energy efficiency, which saves you MONEY and promotes a safer environment for you and your family.  

 

Benefits

  • Lower Utility Bills

  • Extended Equipment Life

  • Fewer Repairs

  • Manufacturer Warranty Protection

  • PRIORITY CUSTOMER

  • 1 Year Warranty on Parts and Labour

  • Automatic Scheduling

  • 24-Hr Emergency Service

  • NO Overtime Charge!

  • 15% Discount on Repairs

  • 10% Discount on Equipment Replacement

  • Inflation Protection

  • Bonus - Platinum - 50% off 1 duct cleaning per plan

Call us today to sign up for your Silver, Gold, or Platinum Planned Protection Agreement!

 

LIMITED TIME OFFER!

Sign up for a minimum 2 year HVAC Planned Protection agreement and receive a FREE duct cleaning.

Plan must include:

  • Minimum of two pieces of equipment- one heating and one cooling
  • First service must be scheduled by June 2018

 

 

 

PLANNED PROTECTION AGREEMENT - TERMS AND CONDITIONS

1.  PLAN TERM AND RENEWAL

Your coverage under the Planned Protection Agreement will commence on the Plan Start Date and continue for the term selected.  SILVER - 2 YEARS.  GOLD - 3 YEARS.  PLATINUM - 5 YEARS.  On or before the date that is 30 days prior to the end of the Initial Plan term, we will send you notice of the upcoming expiry of your current Plan with notification of any changes in Plan price and terms.  You expressly agree that we may change the price and Terms and conditions of the Plan for any subsequent Plan term by giving you advance notice in writing or through your preferred method of contact as noted in the agreement.

 

2. The services and coverage included in your Plan will be provided at the Equipment Location listed.  If you move, you must provide us with 30 days notice.  If your new location is within our service Territory, we may be able to transfer the agreement to the new location.  Equipment in the new location must be eligible.  If you move outside of our service territory or the equipment in the new location is not eligible, the following cancelation terms will apply:

  • If you have paid for the agreement in full, you will be reimbursed on a pro-rata basis for the period of time remaining in the agreement less a $99 service fee for costs.
  • If you are on  a monthly investment plan, payments will be due in full within 30 days.  Amount due will be calculated as the monthly amount x the number of months to the yearly anniversary date of the agreement plus a $99 service fee.  This amount will be charged on your final monthly payment.
  • All monthly payments will be deducted on the 4th of the month (or the 1st business day thereafter) for the term of the agreement.  Interest will be due and payable on any and all outstanding balances at the rate of 2% per month. Returned item fees will be assessed on each payment not processed in the amount of $25.00 per item.  We may cancel the Agreement without further liability or obligation if the account remains unpaid for over 30 days.  Your Agreement is non-refundable and non-transferable except as specifically noted herein.  If you cancel the Agreement during a term, all payments remaining during that term become due and payable.

 

3.  SERVICES AND EQUIPMENT COVERED BY THE PLAN

This agreement will provide preventative maintenance to the listed equipment Once per year.

FURNACE -

  • COMPLETE  Professional inspections
  • Follow all industry standards
  • Follow all Manufacturer recommendations  

AIR CONDITIONER -

  • COMPLETE  Professional inspections
  • Follow all industry standards
  • Follow all Manufacturer recommendations

BOILER -

  • COMPLETE  Professional inspections
  • Follow all industry standards
  • Follow all Manufacturer recommendations

TANKLESS WATER HEATER

  • COMPLETE  Professional inspections
  • Follow all industry standards
  • Follow all Manufacturer recommendations

FIREPLACE-(To be completed at the time of Furnace Inspection)

  • COMPLETE Professional Inspections
  • Follow all industry standards
  • Follow all Manufacturer recommendations

HOT WATER TANK- (To be completed at the time of Furnace inspection)

  • COMPLETE Professional Inspections
  • Follow all industry standards
  • Follow all Manufacturer recommendations
  • ** Does not include draining of tank
  • ** Does not include Anode Rod inspection or replacement

ROOF TOP UNITS AND OTHER EQUIPMENT-

  • COMPLETE  Professional inspections
  • Follow all industry standards
  • Follow all Manufacturer recommendations.

Planned Protection Agreement Services Include the Following if required for specific equipment as per manufacturers recommendations:

  • Check operation of Thermostat
  • Check Heating/Cooling system for proper operation
  • Inspect General Condition
  • Clean or Replace owner supplied filters.
  • Inspect Venting for rust and leakage.
  • inspect temperature rise/drop
  • inspect heat exchanger if accessible
  • Test all Safety controls
  • Inspect Condensate lines
  • Inspect Indoor Coil
  • Inspect outdoor condensing unit
  • Check combustion and ventilation air
  • Check condition of expansion tank.
  • Check  fittings for gas leaks
  • Check Burners and pilot assembly and adjust as necessary
  • Check Blower
  • Test Limit switches

 

4.  SPECIFICALLY EXCLUDED (ALL PLANS)

Additional cleaning of the equipment otherwise covered by the Plan that is required due to insufficient or improper maintenance of the equipment prior to enrollment in the Agreement, or as a result of renovation, fire or flood, is excluded from the plan.  If required, such services may be performed by Reinhardt Plumbing, Heating & Air Conditioning Ltd. and charged at applicable rates. 

The costs to diagnose, and/or service any problem or repair or replace any defective parts are excluded from the Agreement. 

Duct Cleaning is not included in the Agreement except where specifically added.

 

5.  SCHEDULING OF YOUR PLANNED MAINTENANCE

We will call you to schedule your Maintenance!  Maintenance must be during normal working hours of Monday to Friday, 8AM to 3:00 PM excluding Holidays. We will make 2 attempts to contact you using your preferred method of contact.  If you fail to schedule your Maintenance following these contact attempts, no refund will be provided and the visits cannot be carried over to the following year.

Heating Maintenance (Including Furnaces and Boilers)will be scheduled prior to or during normal heating season.

Cooling Maintenance will be scheduled during normal Cooling season.

Hot Water Tank and Fireplace maintenance will not be performed on a standalone visit.  It must be completed at the same time as Heating or Cooling Maintenance.

 

6.  LIMITED LIABILITY

We are not liable for damages that may result during or as a consequence of any Maintenance Visit unless such damages result from the gross negligence or willful misconduct of Reinhardt Plumbing, Heating  & Air Conditioning Ltd. to those for whom it is in law responsible.  There will not under any circumstances be liability for indirect, consequential, economic or punitive damages.